The Necessity of Excellence

Sorry for the long gap in posts – I have had a lot of travel lately which has left little time for writing… But I am back now. Last Post I spoke about my beloved friend Melba, the Subway Token Booth Clerk, and how she gets satisfaction and brings it to others by being excellent

Continue Reading

The Simplicity of Excellence and Satisfaction

Today is a very sad day for me – I just found out that Melba, the token booth clerk at the Bowling Green 4 and 5 Subway Station, has left the MTA. I am heartbroken. Most people don’t notice the token booth clerk as they leave the subway but Melba is hard to ignore. Every

Continue Reading

The Morality of Fighting Unemployment Claims

The great thing about Unemployment Insurance is that it provides concrete pressure to keep our people working and to only place people with whom we can see having a long term relationship. The more people we have receiving unemployment benefits, the higher rate we pay for the insurance. So we are more profitable when we

Continue Reading

Health Care Reform and the Staffing Industry

do understand the fear that must be present in this industry surrounding health care legislation. Regardless of how you come out on this issue I am sure that you would agree that for a temporary staffing firm the thought of adding an additional annual cost of $2000 per employee (that you do not know if you can recover) would be a daunting position.

Continue Reading

What’s Next for Temporary Staffing?

Last post I wrote about how in the midst of this economic recovery companies are adding and keeping temporary workers and consultants in lieu of making direct hires. Within the financial services sector I suspect that this trend will continue well into the recovery. Before the economy crashed, we had a client who had a

Continue Reading

Temporary Staffing and the Economy

Last Friday, employment numbers came in and the number of individuals under the temporary-help service sector increased for the fifth straight month. This is not surprising; in fact it is a typical response to the tail end of a recession. At the beginning of a downturn, companies stop using temporary workers before layoffs, but as things pick up they realize they’ve cut too deep and hire temporary workers to meet the needs of their growing business until they are able to hire full-time roles.

Continue Reading

More on Appreciation – how to create it

Last post I discussed a relationship with a client that is very expressive of their appreciation of what we provide and how that translates into Wall Street Services working harder on their behalf. I contrasted that with our experience with our large clients who outsource the management of their temporary staffing to a Vendor Management

Continue Reading

The value of appreciation

Now of course we do all we can for all of our clients but with this European Bank our efforts come more naturally. Because I know they appreciate our efforts, I think of them more often in a good light. And because I think of them more often, I come up with more ideas about improving their experience with Wall Street Services. And because they like it when I do things for them, I am eager to implement my ideas. All of this leads to them being more appreciative and the cycle continues.

Continue Reading

Making Temporary Assignments Permanent

It is critical that you understand what doing a good job looks like, but the ugly truth is that managers will rarely be able to tell you what that is. Most managers can’t articulate what makes a great employee- they just know it when they see it. If you are working hard in the wrong direction you won’t get to heaven. Here are some tips to set you out on the right course.

Continue Reading

Leadership

Nic Askew, a film maker I know, sent an e-mail a while ago asking for introductions to leaders to interview for his films. Rightly so, Nic is very concerned with the lack of leadership shown in this country and wanted to make it a theme in his next series of films. Particularly he wanted to

Continue Reading