Innovation in the Face of Failure

Ok, long time since my last post. It was a wonderfully busy January which, frankly, took me by surprise. Last January it was so quiet I thought the phone would never ring again. Which is decidedly NOT the case now. I am very grateful. An acquaintance wrote this Business Week article entitled “Why Victims Can’t

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Customer Service When It Hurts

We had an interesting thing happen yesterday that reminded me of the importance of being direct, even when it hurts. We have a new person in training with our fulfillment team who is learning the ropes of our recruiting process. Last week this new employee sent an e-mail to a few of the temporary workers

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High Quantity High Quality Recruiting

Recruiting is the core of what we do. All of the other services we provide start with our ability to bring good candidates through our doors. I’m really struggling with this critical aspect of our business – there are so many people looking for work but at the same time our clients’ expectations have gone

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High Quantity High Quality Recruiting

Recruiting is the core of what we do.  All of the other services we provide start with our ability to bring good candidates through our doors.   I’m really struggling with this critical aspect of our business – there are so many people looking for work but at the same time our clients’ expectations have gone

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Hope – It’s Only a Strategy When Running For President

Forgive the Obama slight – I am actually a big supporter of our President. It is just throughout the campaign, whenever I saw an Obama Hope poster, I chuckled. And it wasn’t the cynic in me. I think that Hope is the most dangerous thing when interviewing candidates. Particularly for those of us who are

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More on Partnership

Last week I wrote how bulge bracket investment banks (and other large corporations) have an inherently flawed system in outsourcing the management of temporary labor to Vendor Management Services (VMS.) The VMS employees are unable to provide their vendors, the sources of consultants and temporary labor, with the information they need to be excellent and

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Partnership

It is an interesting time here at Wall Street Services – most of our current clients are bulge bracket investment banks who worry about getting the best quality and employ significant technology to manage and get the most out of their vendors. Exhaustive Supply Chain Management Systems blast temporary staffing requisitions out to their vendors

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